Privacy Policy

1. Collection of Personal Information

We collect personal information to provide you with our car hire services in accordance with consumer law obligations. This information may include:

• Your name, address, and contact details (email, phone number).
• Identification details (driver’s licence, passport).
• Payment information (credit card or billing details).
• Information about your driving history or insurance coverage.

We may collect information directly from you through:

• Online or in-person bookings.
• Customer inquiries and service communications.
• Your use of our website or mobile applications.

2. Use of Personal Information

We use your information to:

• Fulfil car hire bookings and provide related services.
• Verify your identity and ensure you meet eligibility requirements.
• Process payments, deposits, and refunds in compliance with consumer guarantees.
• Manage customer inquiries, feedback, and complaints.
• Comply with legal obligations, such as those related to warranty claims or refunds.

We will not use your information for any purpose unrelated to providing our services unless required by law or with your explicit consent.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Financial institutions for payment processing.
• Insurance providers for claims and coverage inquiries.
• Government agencies or law enforcement, where required by law.
• Third-party service providers to assist with service delivery, ensuring they comply with privacy standards.

We will never sell your information to third parties.

4. Consumer Rights Under Australian Consumer Law

Under the ACL, you have rights relating to refunds, guarantees, and remedies. We will use your personal information to:

• Facilitate the exercise of your rights, such as providing refunds or processing claims.
• Notify you of any product or service issues that may impact your rights under the ACL.

5. Security of Personal Information

We take all reasonable measures to protect your personal information against unauthorised access, alteration, or loss. These measures include:

• Secure databases and encryption technologies.
• Restricted access to sensitive information.
• Regular system reviews to identify vulnerabilities.

6. Transparency and Customer Choices

You have the right to:

• Opt out of marketing communications by following the instructions in our emails or contacting us directly.
• Access, correct, or delete your personal information by submitting a request to our Privacy Officer.

7. Retention and Disposal of Data

Your personal information is retained only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. We securely dispose of data when it is no longer needed.

8. Transparent Pricing and Billing

We ensure clear and upfront pricing, so you understand all fees, taxes, and surcharges before booking.

9. End-of-Rental Procedures

We follow fair and transparent processes for assessing vehicle condition and handling disputes over damage claims.

10. Secure Payment Gateways

We use PCI DSS-compliant payment processors to safeguard transactions and ensure the highest level of security for your payment information.

11. Conciliation Service

We offer access to a conciliation service for resolving disputes, ensuring customers have a fair and independent mechanism for complaints.

12. Compliance with Industry Codes

We adhere to the AFIA Car Rental Code of Practice, which sets standards for transparency, fairness, and customer service.

13. Data Breach Notification

In the event of a data breach, we will promptly notify affected customers in compliance with the Notifiable Data Breaches (NDB) scheme under Australian law.

14. Data Minimisation

We collect only the information necessary for providing services, ensuring minimal data handling and reducing privacy risks.

15. Cross-Border Data Transfers

If your personal data is transferred outside Australia, we ensure compliance with international privacy standards and take steps to protect your information.

16. Contact Us